Guest Question
Do you have beach chairs at the house?
Rezerve Agent replies to your Airbnb and PMS messages automatically — but only from answers you’ve approved. Anything urgent, or anything it can’t prove, goes straight to a human.
Do you have beach chairs at the house?
Yes — there are four beach chairs in the garage closet, just left of the kayaks.
qa_src_beach_chairs_v3Most guest questions are the same ten questions. Rezerve Agent handles them from your own approved answers, and knows when to step back.
“Where do I park?” “Is there a crib?” “Can we check in early?” Questions land in your inbox across every channel.
It only drafts a substantive answer when your verified knowledge base fully covers the question — with the source IDs to prove it.
qa_src_parking_v2Covered, non-urgent questions are answered instantly. Lockouts, safety, and anything unproven route to a human immediately.
Every auto-reply cites the approved source IDs it came from. If coverage is incomplete, the agent acknowledges and holds.
Lockouts, outages, and safety language are detected and routed to an on-call human in seconds — never auto-answered.
Parking, Wi-Fi, check-in — every reply is scoped to the right property from its own knowledge base.
Operators approve answers and label edge cases. The agent improves from real, audited decisions.
Route, confidence, sources, and timing on every thread. Nothing the agent does is a black box.
Connects to Airbnb and major PMS platforms so answers go out where guests already message you.
Release gate
We’re locked out — the code isn’t working and it’s midnight. Two kids with us. Please help!
A lockout at midnight is not a FAQ. Rezerve Agent classifies urgency the moment a message arrives, sends a calm acknowledgement, and pulls a real person in within seconds — with the full thread already in front of them.
“It answers the questions I’d answer the same way every time — and never guesses on the ones I wouldn’t.”
Bring a week of real messages. We’ll show you exactly what Rezerve Agent would have auto-answered — and what it would have escalated.